Dress Hire Terms & Conditions

Terms and Conditions Dress Hire

Located in Paddington, Australia,

Owned and operated by House of Troy Pty Ltd.

By accessing and using the "House of Troy" website at www.houseoftroy.com.au, you are accepting and consenting to ALL the practices in these terms of use.

"House of Troy" ("we", "our", "us") means its successors and assigns or any person acting on behalf of and with the authority of "House of Troy".

"Rental Period" means the weekend hire or 4-day period that the User booked the dress for - starting from the day the dress is delivered to the User’s delivery address/ it has been picked up. If dropping off; the dress must be returned on the following Monday no later than 7pm or if not weekend hire on the day after event. Weekend hires are received Thursday or Friday and to be returned at the post office on Monday until 4pm. If your garment is not lodged before 4pm on Monday, this means it will not arrive to us on Wednesday, thus making your hire rental period a day late. You will be charged.

"Rental Price" ("price") means the cost of the hire of the Dress as agreed between House of Troy and the User.
"Rental Return Due Date" means the date the Dress is expected to be back at the House of Troy address.

Price and Payment

The Price shall be House of Troy current Price, at the date of delivery of the Dress, according to current Price list as detailed on website. House of Troy reserves the right to change the Price in the event of a variation to the User’s requirements. Payment may only be made by card ONLY via the online website. 

Security

If the dress is returned late, damaged or dirty, your credit card will be charged through eway. 

Sizing

We offer garments in different sizes. We cannot guarantee the fit of the dress. Our size information is a recommendation only. Please ask us prior booking about the fit when unsure.

Cancelled order

House of Troy may cancel your order. Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. If an item in your order does become unavailable, you will be contacted within 24 hours about the cancellation should this occur. 

You will receive a full refund in case we cancelled your order OR you are more than welcome to choose a different dress for hire.

To cancel your order, please contact our Customer Service. We will issue a STORE CREDIT ONLY if the order was cancelled 14 business days prior begin of your rental period. We DO NOT offer refund payments for any cancellation. If you contact us before 7 days dispatch of the garment, we will not issue a store credit regardless of your situation.

Rental Period and Late Fees

The rental period shall commence upon when the dress is delivered and shall continue until the Dress is lodged at the post office for its return. The item will arrive either one day before requested event date or on the day, depending on when the order was placed.

Where the dress has not been returned to House of Troy by the Rental Return Due Date then My Dress Affair shall be entitled to charge additional hire fees until the Dress is returned to House of Troy. The User expressly authorises My Dress Affair to deduct such additional hire fees from the User’s credit card which was provided at the time of placement of the User’s order.

Such additional charges shall be charged a fixed fee of $80 for each day overdue. Weekend hire returns need to be lodged at the post office on Monday by 4pm. Otherwise the hire will be returned a day late and you will be charged

If the User has not returned the rental item(s) within 15 days after the return date, My Dress Affair will consider the rental item(s) as non-returned and will charge the User’s credit card 150% of the recommended retail value stated at item description minus late fees that the User has already paid. The rental fee will not be subtracted.

TRY ON OPTION

House of Troy is only able to send out ONE DRESS AT A TIME.

By using the try on option, House of Troy will ask for verification of licence and collect card details for holding as BOND. When sending us your details, you accept these terms and conditions and accept hire fee or late fee to be charged to your card. House of Troy stores information and will destroy once try on or hire is completed.

When choosing a try on, House of Troy will only send out your garment at the beginning of the week which to allow space for customers hiring. WE WILL NOT SEND OUT A DRESS AT THE END OR MIDDLE OF THE WEEK.

Try On dress needs to be shipped back the same day it has arrived to your door. You will be charged the FULL HIRE FEE if kept over night or dress is received back worn, dirty or with a distinct odur. Please hold onto your receipt of lodgement from Aus Post for proof.

MHouse of Troy has the right to refuse any try on if details or wear dates are not verified  and not available. You will receive a full refnud if refused try on.

SHIPPING POLICY

House of Troy standard delivery method is Australia Post Express.

Your order will be shipped timely to arrive on hire date (same day or day before). Earliest possible shipping is on the next business day (requiring arrival of order until 6pm the previous day). Please calculate a timely order as we are not reliable for late delivery and will not refund if the dress is not delivered on time.

Reliability/ Damage

The User shall inspect the Dress on delivery and shall within (2) hours of receipt of the Dress notify House of Troy (by phone or email) of any alleged defect, shortage in quantity, damage, failure to comply with what was ordered. It is the Users responsibility to do so in a timely manner to prevent additional charges in any damages on the dress chosen. 

House of Troy retains property in the dress nonetheless all risk for the dress passes to the User by time of sending at post office. The User accepts full responsibility for the safekeeping of the dress.

It is the User's liability to rent timely/ in advance for House of Troy to be able to send the garment in time. If the garment does not arrive prior event we will not refund. We cannot control the post.

Customers will not attempt to clean, repair, or alter garments at any time without written consent from House of Troy.

If the dress gets damaged or has been returned with wear and tear, the client will pay the repair/alteration fees. A quote will be provided by House of Troy. The customer will not arrange repair.

If the dress gets lost, stolen or damaged beyond repair, whether or not such loss, theft, or damage is attributable to any negligence, failure, or omission of the User then the User will be liable to pay 150% of the RRP stated at the item description at My Dress Affair website (or if no RRP stated, the general RRP by the designer) minus late fees that the User has already paid OR replace the item in immaculate/new condition within 7 days.

We advise that clients who intend to hire items be extra mindful if using fake tanning products or perfume. In the event that fake tan stains a garment or perfume damages the silk and prevents it from being rehired, House of Troy reserves the right to charge the User 150% of the recommended retail value stated at item description minus late fees that the User has already paid.

Returns

What if the dress does not fit?

Please take care when choosing a garment to be as certain as possible it will fit you. We endeavor to be as specific as possible describing the size and fit of garments to ensure you are choosing an item that will fit you. We cannot refund if an item does not fit.

What if you don't wear the garment?

We can unfortunately not provide you with a refund or credit if you choose not to wear your garment for your event/occasion. Our items are in high demand and it's not fair for other clients who want to hire but cannot due to unavailability. This also applies if you are not happy with the condition of the dress. WE WILL NOT REFUND. Once a dress is taken from the showroom, or posted out to you, it is yours for the 4 day hire period and no other girl can wear the dress chosen. Please understand that our garments are kept in the best condition possible, however- this is dress hire and they are not brand new! There could be small areas of wear and tear. You have the right to request photos before shipping of the dress you are hiring, see in person in our showroom or have the dress delivered to your home to view and try on. This can be arranged in advance.

Return

Returning your dress is quick and easy. Simply place it in the provided prepaid return satchel and drop it at your nearest Post Office on Monday by 4pm (weekend hire) or on the day after event. Please lodge the return at the post office ONLY and get a receipt for proof of shipping.

Collaborations

It is up to House of Troy to decide on fit collaborations. This will be agreed with the collaborator. All terms and conditions will still apply. To collaborate with us, you will need to provide 3 posts on Facebook and Twitter using the hashtags #houseoftroyxox and @houseoftroyxox. You will have 3 weeks from the date in which you receive the dress to post your photos. Failure to do so will result in a charge of the full amount of the dress hire fee of the garments chosen.

You will still need to provide your license and credit card (front and back). If posts are deleted after positing, you will be charged the full amount of rental fee for your dress. If the garments borrowed are not returned within 15 days of you receiving the dress, you will be charged 150% of the RRP price of the garment from your card details. House of Troy has the right to cancel your collaboration at any time due to bookings on the dress chosen. House of Troy will only collaborate with you if the dress is available during the period. You are only permitted to have the dress for a 4 day hire. All terms and conditions apply.

Exclusion from hiring service

We reserve the right to exclude individuals from our hiring service. We do not accept threats of dresses being held or kept until refunds are given. Please be reminded that once you use our website, you have agreed to all terms and conditions. There is NO REFUNDS if you choose to not wear a dress due to a fault in the dress, cancellation of event OR does not fit.

Store credit

House of Troy store credit codes are valid for 4 months and nontransferable. It is within House of Troy discretion to offer to use the store credit after the expiry of 2 months. In case of an unforeseeable event House of Troy can cancel store credits without refunding. A store credit is only valid for a hire. The store credit cannot be used for a sale.

Governing law

The laws of Australia govern our Terms and Conditions.

LIMITATION OF LIABILITY

House of Troy will in no way be liable for any direct, indirect, incidental, special or consequential damages, resulting from use or inability to use the website or for the cost of procurement of substitute products or resulting from any products purchased or obtained or messages received or transactions entered into through the website or resulting from unauthorized access to or alteration of your transmissions or data or of any information contained on this website, including but not limited to, damages for loss of profits, use, data or other intangible, even if we have been advised of the possibility of such damages.

Where any Act of Parliament implies in the Terms and Conditions any term, condition or warranty, and that Act avoids or prohibits provisions in a contract excluding or modifying the application of or exercise of, or liability under such term, condition or warranty, such term, condition or warranty shall be deemed to be included in the Terms and Conditions, however, the liability for us on any breach of such term, condition or warranty shall be limited, at our option, to any one or more of the following:

  • if the breach relates to goods;
  • the replacement of the goods or supply of equivalent goods;
  • the repair of such goods;
  • the payment of the cost of replacing the goods or of acquiring equivalent goods; or
  • the payment of the cost of having the goods repaired; and
  • if the breach to relates to services:
  • the supplying of the services again; or
  • the payment of the cost of having the services supplied again.

PRIVACY POLICY

To process orders is necessary to obtain your personal information. It is important for us that persons with whom we do business have confidence that we handle information responsibly and it is our policy to do this. Except where otherwise legally appropriate we will treat your personal information as private. If you pay online using a credit card, the card details are not viewed by us or any person except you during the transaction. The details are encrypted and passed directly to the bank. We do not retain your credit card details.

Feedback or queries on our policies

If you have any feedback or queries regarding our policies send us an email at info@houseoftroy.com.au