RETURNS

RETURNS

It is absolutely important to us that you are completely satisfied with your purchase. That is why we offer an exchange or credit note in cases which: 

o         The item does not fit you
o         You are not satisfied with the quality
o         Or you have simply changed your mind

Provided that:

o          The item is unworn and in original condition 
o          The item is not a sale item
o          The item is returned to us within 14 days from delivery date
o          Invoice and/or Returns Form is included within the returned parcel
o          Absolutely no returns accepted on items returned to us with makeup/tan marks. If this is the case, the package will simply be returned back to the customer.

Any credit notes will be issued in the form of a code which can be used at the checkout to purchase a replacement. 

Please note all return shipping costs need to be covered by the customer except in cases where the item is confirmed to be faulty by our team. If this is the case, we will refund your shipping costs.

To create a return, please email us at returns@houseoftroy.com.au.

Please include your invoice within the parcel OR fill out this returns form (click here to download) and include it in your parcel.

* We do not offer refunds for change of mind or wrong size choice, however we can provide you with a credit note equivalent to the price of the item/s you purchased.  

REFUNDS

We treat every order with absolute care and pack them with precision and love to make sure they are in a good condition. However in the unlikely case of an item being delivered faulty or not as advertised, we will happily provide you with a full refund provided:

o       You notify us within 14 days from delivery date providing a description of the fault in your items   

   along with pictures as proof via email to returns@houseoftroy.com.au

o       Your claim of the faults have been reviewed and approved by our staff 

Please note: Once your refund has been approved by our staff and a notification sent to you, it may take up to 5-7 business days for the funds to appear in your account, so please be patient. However if your refund has taken longer than this period, please contact us so we can investigate the cause of the delay.

In the case that an item is faulty, we will cover the return shipping cost. Simply email a photo of postage receipt to our staff for a reimbursement. 

For all other exchange and refund enquiries, please contact us at returns@houseoftroy.com.au