TERMS & CONDITIONS

TERMS & CONDITIONS

Access to and use of House of Troy’s website (the ‘Website’) is subject to the following terms and conditions.  By using the Website, you are agreeing to all of the terms and conditions, which we may update from time to time without notice.  You should check this page regularly and take notice of any changes made. If you do not wish to be bound by the Terms you should not access or use the Website. If you have any queries regarding these Terms, please contact us at hello@houseoftroy.com.au

 

Disclaimer

House of Troy has used its best endeavours to ensure all information, graphics, audio and video and other items appearing on this site (‘Content’) are correct and up-to-date at the time of publication. House of Troy does not represent or warrant the accuracy or completeness of the Content and does not remain liable for any errors, omissions or defects. Depending on the resolution of the screen you use to access the Website, the colours of products as displayed on this Website may not constitute an accurate depiction of the true colour of the item.

To the extent permitted by law, House of Troy and its directors, employees, agents and contractors exclude all liability for any consequential, indirect or incidental loss or for any loss of profits, income, business or goodwill, that occurs as a result of your use or access of this Website, and/or from you using or relying on the Content, whether or not it's caused by any negligent act or oversight on our part or by House of Troy’s related corporations.

Certain laws, including the Competition and Consumer Act 2010 (Cth), can imply warranties or conditions, or impose obligations on House of Troy that we exclude, restrict or modify, or that we can only exclude, restrict or modify to a limited extent. Where these laws apply, to the extent to which House of Troy is able to do so, our liability will be limited to the resupplying of the Content.

 

Security

House of Troy does not guarantee the security of using this site or any systems used to access this site. Further information about security in relation to your personal information can be found in our Privacy Policy.

 

Intellectual Property

Copyright

All Content contained on this Website is protected by Australian and international copyright laws, unless indicated otherwise on this site.

You may view this site and the Content using your web browser and/or smartphone and save an electronic copy, or print out a copy of the Content or parts of this site for your own information, research or study.

You must not reproduce, frame, transmit (including broadcast), adapt, link to or use any of the Content on this Website, except as allowed by this site or as agreed by House of Troy in writing.

  

Purchases and Payment


Customers must provide House of Troy with complete and accurate details when making purchases. House of Troy is not liable if we are given an incorrect delivery address at the time of purchase. Any additional expenses in correcting the order are the responsibility of the customer. 

All prices quoted are in Australian dollars (AUD) and include GST. Costs related to international orders are calculated using an integrated currency converter. House of Troy is not responsible for varying currency conversion rates charged by customers’ banks.

Customers will receive an invoice confirming the order once House of Troy receives payment. Some orders may be subject to fraud checks by the House of Troy staff, this means you may be required to provide additional identification to verify your transaction.

 

Order Processing

Orders are processed on business days (Monday through Friday) excluding public holidays in New South Wales.


Fraud

House of Troy takes every measure against credit card fraud. If we suspect that a customer’s order may be fraudulent, we will contact the customer to confirm certain details. If the customer refuses to respond with the required information within 7 working days, we reserve the right to cancel the order. 

 

Cancellation


House of Troy reserves the right to cancel any order if we are unable to provide the requested products. Customers will be immediately contacted in these cases. House of Troy is not liable to compensate for any loss, expense or inconvenience customers may face as a result of cancellation.